Admittedly the 5 days spent at Disneyland a couple weeks ago was a long-awaited vacation trip, but it’s funny how you glean lessons from whatever you do that are then applicable in other settings. Case in point is Lesson #1 – Business lessons learned at Disneyland.
By far the greatest lesson gleaned from my days spent at Disneyland was Excellence. Excellence in customer service; in ambience; in quality of food, experiences [rides, attractions]; cleanliness; of the perceived desire on the part of the company to make my stay the best it can be.
The park engineers have been masters and innovators of moving – and keeping organized – great numbers of people. About the only area of the park where this seems to be bogged to any tremendous degree is that narrow island of walk-through by the Jungle Cruise/Indiana Jones Adventure ride which is faced by shops and eateries. That area gets terribly clogged. Maybe some new innovation is needed. Having said that, Excellence is still the watchword.
I arrived at Disneyland expecting to have a good time; I expected long lines and was surprised when they weren’t so bad. I was delighted by the innovation of the “FASTPASS.” I enjoyed every meal I had. I was treated with friendliness by every cast member, shopkeeper and ride attendant. I was delighted by the new attractions and still entranced by the old.
There are those who will find something to find fault with, but as a whole, Disneyland as a business excels in Excellence in this writer’s opinion.
Do I strive for Excellence in my business? Do you in yours?